ShortSaleMasters.com
Website
Returns / Refunds Policy
Please observe the following return / refunds policy
prior to purchasing
any products from this family of web sites:
General:
If in doubt about ANY provisions of
these Policy please contact our office BEFORE making a purchase
and get clarification.
A. Shipping & handling charges are not refundable.
B. Most of the products we sell through our websites
come with the Unconditional Guarantee. That means, you
may return a product you purchased from our website(s) for
any reason within 30 days of your
purchase for a full refund , except
the following:
1. Repeat Returns
Our company allows only 1 product return per customer or company.
That means, if you purchased a single product and then returned
it for a refund for the first time - your return will be processed
and a refund issued. If, however, you consequently purchased
other products from us, you won't be able to return them for
a refund, regardless if there's a guarantee
that comes with the product (see below for "Guarantees").
The logic behind this is pretty simple. If you return a product
you purchased from us on a risk-free basis or with a guarantee,
you must be dissatisfied. In that case, there's no reason to
buy other products, unless you're willing to take the risk of
them not being to your liking... and keeping them.
If you're not certain you want to keep them all - please DON'T
purchase several products at one time. Just get one you need
most and see if it can help you.
2. Purchasing More Than Single Product At One Time
Suppose you purchased two (2) or more products at the same time
("bundle" or "package") and then later decided to return them
for a refund. You can only request and receive a refund for
one of the products in the bundle. It's your choice which of
the products you return. Other products in the bundle will fall
under our Repeat Returns policy of only one product refund
per customer or company (see above).
3. Extended Guarantees
Some products come with the guarantee or return policy that's
longer than our standard 60 days return policy. This extended
guarantee will be honored, as long as it doesn't fall under other
exceptions under this policy. Typically extended guarantees are
clearly announced on a web page advertising the product that has
such a guarantee.
4. Performance Guarantees
Some products come with a performance guarantee. That means:
A. The purchaser is promised specific results from the use
of the product. If promised results are not obtained - the guarantee
will kick in.
B. However, a purchaser is required to perform certain activities,
as explained by the product to achieve promised results; there may
be other stipulations of what is required before the guarantee
kicks in. If these stipulations are not satisfied by the purchaser
- the guarantee will become null and void.
Performance guarantees and all the applicable stipulations are clearly
announced on a web page advertising the product that has such a
guarantee.
5. No Guarantees
A small number of products may carry a "no guarantee" tag,
i.e., they can't be returned and no refunds will be issued. This
is clearly announced on the web page advertising the product.
6. No Refunds on Services and Consulting
All sales are final on any services, such as consulting, coaching,
mentoring, credit repair services, etc. No refunds will be issued.
7. Sealed Information With Proprietary
Software, Documents, Samples
If the package contains data/forms CDs with
proprietary copyrighted items, such as software, marketing samples,
legal forms, contracts, documents, etc. that are SEALED with the
warning that opening such items will VOID the return privileges
- do NOT open such items. Or you WON'T be able to return a product
for refund. You can still examine the rest of the materials, i.e.,
study the manuals, listen to the audio CDs or cassettes, etc. But
do NOT bother to send the product back for return if you opened
sealed items with warnings prohibiting returns.
8. Copyright Violations
All materials purchased through our website
are copyright protected. None of the materials can be copied whether
in printed, electronic, CDs, DVDs or any other format. Nor can they
be copied or transferred from one media to another. Any such copyright
violation shall void any return/refund privileges.
Returning A Product And Requesting
A Refund
1. Check If Your Purchase Is Eligible For A Refund.
(See"General" section above to determine if your purchase
is qualified for a refund). If so...
2. Print This Information To Adequately ID Your Purchase &
Enclose With Your Return:
- Your Full Name
- Your e-mail address
- Your Order Id (If you order was
processed online you should've received an e-mail receipt for your
purchase that has your totals, product name, billing information,
etc.)
- Your Telephone Number
3. Make Sure Product Isn't Damaged
The product you're returning must be in a "like new, same as
shipped to you, ready to resell" condition. That means, no scratches,
no tears, bends, all printed pages in order, all audio CDs or tapes
are present, and inserted in the original cases. There will be a
15% restocking charge on all returned items.
4. For All Valid Returns, ship the product to:
A. For products authored by Mike Warren:
Ship to: Vickers Capital, 5040 Corporate Plaza Drive #3, Colorado Springs, CO 80919.
Their phone # is (719) 598-5000
B. For products authored by one of our joint venture partners
(usually those you purchased through a tele-seminar):
Ship to JV partner's return address. Please contact the author of
the product for a return address and ship the package there. The
contact information should be marked on the course packaging and/or
Manuals. Email us to support@shortsalemasters.com if you're having
troubles locating contact information for the author. We'll be glad
to help.
5. Notify Us Of Your Return
Email a copy of the information above (#2) with the note you've
sent the product for a refund to support@shortsalemasters.com
so we know you'd sent it to our shipper or joint venture partner
and track your return. As soon as we confirm information about your
return with our shipper of JV partner's office, we'll issue you
a prompt refund.
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